C A I R N S   H O M E   O R G A N I S E R S

​​How long is a session?

Each session runs from 9:30am to 2:30pm with two organisers (that’s 10 organiser-hours on site).

Clients can book one session or multiple sessions, depending on what needs doing.

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What’s the minimum booking?

Our minimum booking is one 10-hour session (a five-hour day with two organisers).

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What if I need to reschedule or cancel?

Please give 48 hours’ notice. Changes inside 48 hours may incur a 50% charge, as we’ve set aside a two-organiser team for your booking.

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What if my home needs more than the days I’ve booked?

At the start of each session, we set a clear target for the time booked and focus on the highest-impact areas first. If more time is needed, we’ll talk through next steps and book additional sessions so nothing is left half-done.

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Do I need to tidy up before you arrive?

No. Please don’t clean or organise before we come. We work best when we see your home as it really is.​​​  ​​

What happens with donations?

We remove donations for you at the end of each session, so you don’t have to worry about extra trips.

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Do you provide containers?

Yes. We bring a range of practical containers with us, charged at cost price if used. If you already have suitable containers, we’ll reuse them. Sometimes a few simple tubs or baskets make a space work properly and look finished. We handle the sourcing so you don’t need to shop beforehand.

 

Are labels included?

Yes. Labelling is part of our service - we don’t charge extra for it.

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What areas do you service?

We cover Cairns from Gordonvale to Palm Cove. Your booked hours are all on-site — travel doesn’t come out of your day. 

  

How do payments work?

A 50% deposit secures your booking. The remaining balance is invoiced after your final session.

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​Do I need to be with you the whole time?

You don’t need to be with us the whole time - we handle the sorting and organising. We do need you for decisions on what stays or goes. Many clients dip in and out (coffee, calls, school run). The best results happen when you’re available for decisions, it keeps momentum high.  

 

Will you judge my home?

No. We don’t judge homes or people — mess happens, and that’s why we do this work. We see real homes every day, in all stages of overwhelm. Our focus is helping you move forward, not how things look when we arrive.

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What if I feel overwhelmed or stuck during the session?

That’s completely normal. We guide the process, break decisions down, and keep things moving so you’re not left feeling frozen or unsure. You don’t need to have it all figured out - that’s our job.

 

Do you do cleaning as well?

We’re professional organisers, not cleaners. We’ll always leave the space tidy after we finish, but deep cleaning isn’t part of our service.

 

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