Welcome! We’re so glad you’ve found us. This agreement sets out how we work with NDIS participants and what to expect before, during, and after your sessions. Our goal is to keep things clear, respectful, and easy to understand.​

Cancellations & Rescheduling

Please give us at least 48 hours’ notice if you need to cancel or reschedule your session.

   •   Less than 48 hours’ notice: a 50% cancellation fee will be charged.

   •   Same-day cancellations or no-shows: the full session fee will be charged.

We’re a small team and we hold your booking just for you, which means we often turn away other clients to reserve that time.

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Safety in the Home & Access on the Day

To help your session run safely and smoothly:

   •   A household member must be present and responsible for children and pets, especially dogs.

   •   Please make sure pets are secured in a safe area while we work — we’ve had near misses with dogs slipping out or getting underfoot during sessions.

   •   If possible, please allow us to park our van as close to the front door as you can. This helps with safe and efficient unloading of containers and donation bags.

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Containers & Product Costs

We often bring containers to help organise your space.

   •   If you choose to purchase any, we supply them at cost price.

   •   Payment for any containers is due a t the end off your session. 

We will always confirm with you before using or supplying containers.

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Donation Handling

We remove donations for you at the end of your session. Please note, items cannot be returned, as they are donated on the same day.

Note on Cleaning

We are not a home cleaning service.

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Invoicing & Payment Details

We require a 50% deposit to confirm your booking.

The remaining balance is due at the end of your session (via card or bank transfer).

By signing this agreement, you agree to pay for all services delivered, including any completed sessions, in full.

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