NDIS Client Agreement – Cairns Home Organisers
Welcome! We’re so glad you’ve found us. This agreement sets out how we work with NDIS participants and what to expect before, during, and after your sessions. Our goal is to keep things clear, respectful, and easy to understand.
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NDIS Participant Type
We work with both:
Plan-Managed Participants
• No upfront payment is required.
• We’ll invoice your Plan Manager after each session.
Self-Managed Participants
• A 50% deposit is required to confirm your first session.
• The remaining balance is due at the end of each session (via bank transfer or card).
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Cancellations & Rescheduling
Please give us at least 48 hours’ notice if you need to cancel or reschedule your session.
• Less than 48 hours’ notice: a 50% cancellation fee will be charged.
• Same-day cancellations or no-shows: the full session fee will be charged.
We’re a small team and we hold your booking just for you, which means we often turn away other clients to reserve that time.
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Safety in the Home & Access on the Day
To help your session run safely and smoothly:
• A household member must be present and responsible for children and pets, especially dogs.
• Please make sure pets are secured in a safe area while we work — we’ve had near misses with dogs slipping out or getting underfoot during sessions.
• If possible, please allow us to park our van as close to the front door as you can. This helps with safe and efficient unloading of containers and donation bags.
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Containers & Product Costs
We often bring containers to help organise your space.
• If you choose to purchase any, we supply them at cost price.
• These are not covered under NDIS funding and must be paid for at the end of your session.
We will always confirm with you before using or supplying containers.
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Donation Handling
We remove donations for you at the end of your session. Please note, items cannot be returned, as they are donated on the same day.
Note on Cleaning
We are not a home cleaning service.
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Invoicing & Funding Details
We invoice under the following NDIS support category:
Support Category: Core Supports – Assistance with Daily Life
Line Item: 01_011_0107_1_1 – Assistance with Self-Care Activities
We invoice for:
• Hands-on organising work
• Travel time
Please ensure your NDIS plan has available funding under the relevant category before booking.
By signing this agreement, you agree to be personally responsible for payment of all services delivered, including any sessions already completed, regardless of your plan type or funding availability.
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